Total Quality Management (TQM) framework for e-learning based on EFQM and Kirkpatrick models

Authors

  • Jeanne Schreurs

DOI:

https://doi.org/10.3991/ijet.v1i3.50

Abstract


The EFQM excellence model is a famous quality management tool. We have translated it to be useful in e-learning quality management. EFQM will be used as a framework for self-evaluation. We developed the e-learning stakeholder model. We identified the main criterion and positioned them in the stakeholder model. We present short the Kirkpatrick evaluation model of e-learning. We developed a Kirkpatrick-EFQM self-assessment framework. We propose the limited learner-centric self-assessment framework. A preliminary set of quality criteria have been identified for self-assessment by the learners.

Author Biography

Jeanne Schreurs

Faculty of Applied Economics; Department of business informatics

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Published

2006-07-07

How to Cite

Schreurs, J. (2006). Total Quality Management (TQM) framework for e-learning based on EFQM and Kirkpatrick models. International Journal of Emerging Technologies in Learning (iJET), 1(3). https://doi.org/10.3991/ijet.v1i3.50

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Section

Papers