Customer Journey Construction of the Indonesian Open-Education Resources Platform
DOI:
https://doi.org/10.3991/ijet.v14i24.12045Keywords:
Online learning, massive open online course, customer journeyAbstract
Indonesia Open-Educational Resources (IOER) need an approach to design a massive open online course (MOOC) interaction to accommodate users’ needs and suggestions. The purpose of this research is to implement customer journey as an alternative approach for developing a MOOC’s interaction design. An online questionnaire, requirement gathering, prototyping, and contextual interview were used to support this research. As a result, there are three phases of customer journey consisting of planning, learning, and completion. In addition, a MOOC interaction design prototype was produced to depict the result.
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