Customer Journey Construction of the Indonesian Open-Education Resources Platform

Authors

  • Harry Budi Santoso Faculty of Computer Science Universitas Indonesia
  • Danan Arief Desprianto Faculty of Computer Science Universitas Indonesia
  • Isnaeni Nurrohmah Faculty of Computer Science Universitas Indonesia
  • Rahma Khairunisa Nursalamah Faculty of Computer Science Universitas Indonesia
  • Panca O. Hadi Putra Faculty of Computer Science Universitas Indonesia

DOI:

https://doi.org/10.3991/ijet.v14i24.12045

Keywords:

Online learning, massive open online course, customer journey

Abstract


Indonesia Open-Educational Resources (IOER) need an approach to design a massive open online course (MOOC) interaction to accommodate users’ needs and suggestions. The purpose of this research is to implement customer journey as an alternative approach for developing a MOOC’s interaction design. An online questionnaire, requirement gathering, prototyping, and contextual interview were used to support this research. As a result, there are three phases of customer journey consisting of planning, learning, and completion. In addition, a MOOC interaction design prototype was produced to depict the result.

Downloads

Published

2019-12-19

How to Cite

Santoso, H. B., Desprianto, D. A., Nurrohmah, I., Nursalamah, R. K., & Putra, P. O. H. (2019). Customer Journey Construction of the Indonesian Open-Education Resources Platform. International Journal of Emerging Technologies in Learning (iJET), 14(24), pp. 18–30. https://doi.org/10.3991/ijet.v14i24.12045

Issue

Vol. 14 No. 24 (2019)

Section

Papers

License

The submitting author warrants that the submission is original and that she/he is the author of the submission together with the named co-authors; to the extend the submission incorporates text passages, figures, data or other material from the work of others, the submitting author has obtained any necessary permission.
Articles in this journal are published under the Creative Commons Attribution Licence (CC-BY What does this mean?). This is to get more legal certainty about what readers can do with published articles, and thus a wider dissemination and archiving, which in turn makes publishing with this journal more valuable for you, the authors.
By submitting an article the author grants to this journal the non-exclusive right to publish it. The author retains the copyright and the publishing rights for his article without any restrictions.