TY - JOUR AU - Schreurs, Jeanne PY - 2006/07/07 Y2 - 2024/03/28 TI - Total Quality Management (TQM) framework for e-learning based on EFQM and Kirkpatrick models JF - International Journal of Emerging Technologies in Learning (iJET) JA - Int. J. Emerg. Technol. Learn. VL - 1 IS - 3 SE - Papers DO - 10.3991/ijet.v1i3.50 UR - https://online-journals.org/index.php/i-jet/article/view/50 SP - AB - The EFQM excellence model is a famous quality management tool. We have translated it to be useful in e-learning quality management. EFQM will be used as a framework for self-evaluation. We developed the e-learning stakeholder model. We identified the main criterion and positioned them in the stakeholder model.We present short the Kirkpatrick evaluation model of e-learning. We developed a Kirkpatrick-EFQM self-assessment framework. We propose the limited learner-centric self-assessment framework. A preliminary set of quality criteria have been identified for self-assessment by the learners. ER -