SCHREURS, Jeanne. Total Quality Management (TQM) framework for e-learning based on EFQM and Kirkpatrick models. International Journal of Emerging Technologies in Learning (iJET), [S. l.], v. 1, n. 3, 2006. DOI: 10.3991/ijet.v1i3.50. Disponível em: https://online-journals.org/index.php/i-jet/article/view/50. Acesso em: 26 apr. 2024.