Managing Information Quality in B2C Companies: An Empirical Investigation on Halal e-Commerce Websites

Authors

  • Mariana Jusop Faculty of Business and Management, Universiti Sultan Zainal Abidin, 21300 Kuala Terengganu, Terengganu, Malaysia
  • Risyawati Mohamed Ismail PhD, School of Technology Management and Logistics, Universiti Utara Malaysia, 06100, Sintok, Kedah, Malaysia
  • Noor Azizi Ismail PhD, Universiti Malaysia Kelantan

DOI:

https://doi.org/10.3991/ijim.v14i17.16651

Keywords:

websitese-Commerce platform, information quality, Interview, halal, e-commerce.

Abstract


Ambiguous information, incomplete explanation and unclear description of products portrayed in a website normally caused carts abandonment. As evidenced in many prior studies, consumers’ purchase intentions were highly influenced by their confidence in the informationprovided by the website. This study identifies criteria of qualified information and describes how it was managed by halal e-commerce businesses. Qualitative data were collected through in-depth interview with key information custodians from four e-commerce platforms. The study found good understanding and efficient management of information quality criteria could help halal e-commerce businesses to progress one step ahead of their competitors.

Author Biographies

Mariana Jusop, Faculty of Business and Management, Universiti Sultan Zainal Abidin, 21300 Kuala Terengganu, Terengganu, Malaysia

Business and Management

Risyawati Mohamed Ismail, PhD, School of Technology Management and Logistics, Universiti Utara Malaysia, 06100, Sintok, Kedah, Malaysia

PhD, School of Technology Management and Logistics

Noor Azizi Ismail, PhD, Universiti Malaysia Kelantan

PhD

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Published

2020-10-13

How to Cite

Jusop, M., Ismail, R. M., & Ismail, N. A. (2020). Managing Information Quality in B2C Companies: An Empirical Investigation on Halal e-Commerce Websites. International Journal of Interactive Mobile Technologies (iJIM), 14(17), pp. 97–112. https://doi.org/10.3991/ijim.v14i17.16651

Issue

Vol. 14 No. 17 (2020)

Section

Papers

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