Mobile MSN Messenger: Still a Complement?

Authors

  • Marcus Nyberg Ericsson Research
  • Didier Chincholle Ericsson Research

DOI:

https://doi.org/10.3991/ijim.v2i4.670

Keywords:

User experience, mobile phones, IM, chat, text messaging, multi-device services

Abstract


In order to understand how mobile instant messaging services can fit into the usersâ?? current communication behavior, Ericsson Research performed a qualitative user study in Sweden in May 2007. The results showed that the respondents were positive towards (free of charge) mobile MSN Messenger and perceived it as an ex¬tension of the computer-based version that could be used anywhere. However, although MSN Messenger on the com¬puter definitely was considered as a â??must-haveâ?? application, the mobile version was only perceived as a â??nice-to-haveâ?? application and a complement to text mes¬saging (SMS). Almost one year later, in April 2008, Ericsson Research performed a short qualita¬tive follow-up study with the same set of respondents to un¬derstand if and how the mobile MSN Messenger usage had changed. The results actually revealed that none of the re¬spondents used mobile MSN Messenger anymore as the application no longer was free of charge. On a general level, the study highlights important considera¬tions when intro¬ducing computer-based concepts and Internet services in a mo¬bile environment.

Author Biographies

Marcus Nyberg, Ericsson Research

Usability & Interaction Lab

Didier Chincholle, Ericsson Research

Usability & Interaction Lab

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Published

2008-09-30

How to Cite

Nyberg, M., & Chincholle, D. (2008). Mobile MSN Messenger: Still a Complement?. International Journal of Interactive Mobile Technologies (iJIM), 2(4), pp. 18–24. https://doi.org/10.3991/ijim.v2i4.670

Issue

Vol. 2 No. 4 (2008)

Section

Special Focus Papers

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