Dina, N. Z., Triwastuti, R., & Silfiani, M. (2021). TF-IDF Decision Matrix to Measure Customers’ Satisfaction of Ride Hailing Mobile Application Services: Multi-Criteria Decision-Making Approach. International Journal of Interactive Mobile Technologies (iJIM), 15(17), pp. 104–118. https://doi.org/10.3991/ijim.v15i17.22509