KÜHNEL, Johannes; EBNER, Markus; EBNER, Martin. Chatbots for Brand Representation in Comparison with Traditional Websites. International Journal of Interactive Mobile Technologies (iJIM), [S. l.], v. 14, n. 18, p. pp. 18–33, 2020. DOI: 10.3991/ijim.v14i18.13433. Disponível em: https://online-journals.org/index.php/i-jim/article/view/13433. Acesso em: 3 may. 2024.