Kühnel, Johannes, Markus Ebner, and Martin Ebner. “Chatbots for Brand Representation in Comparison With Traditional Websites”. International Journal of Interactive Mobile Technologies (iJIM) 14, no. 18 (November 10, 2020): pp. 18–33. Accessed May 11, 2026. https://online-journals.org/index.php/i-jim/article/view/13433.