Virtualization and Online Engineering of the Administrative Services in Universities

Ivan Kuyumdzhiev; Pavel Petrov

doi:10.3991/ijoe.v20i01.45415

Authors

Ivan Kuyumdzhiev University of Economics - Varna https://orcid.org/0000-0003-1324-7718
Pavel Petrov University of Economics - Varna https://orcid.org/0000-0002-1284-2606

DOI:

https://doi.org/10.3991/ijoe.v20i01.45415

Keywords:

virtualization, online engineering, digital transformation, administrative services, higher education

Abstract

Virtualization and online engineering of services are emerging as key themes that will profoundly influence society and industry in the near and distant future. This paper focuses on the transformation of administrative services in universities into virtual services through online engineering. This transition presents challenges not only to universities in Bulgaria but also worldwide. Given the significant impact of technology on the daily operations of universities, it is evident that the digital divide is an issue worthy of investigation. Disparities in the adoption of online administrative services can and will lead to inconsistencies in the economic development of universities. This article aims to explore some of the challenges associated with virtualization and online engineering of administrative services in universities and offers insights into how to address them.

Author Biographies

Ivan Kuyumdzhiev, University of Economics - Varna

Ivan Kuyumdzhiev is working as Associate Professor in the Department of Informatics and Computer Science at the University of Economics - Varna, Varna, Bulgaria. He is Director of the Center for Research and Application of New Information and Communication Technologies (CIPNICT). (email: ivan_ognyanov@ue-varna.bg).

Pavel Petrov, University of Economics - Varna

Pavel Petrov is working as Associate Professor in the Department of Informatics and Computer Science at the University of Economics - Varna, Varna, Bulgaria. His research interests include distributed web systems, big data, and cloud computing. (email: petrov@ue-varna.bg).