Implementing Six Sigma in a Distance Learning Application

Authors

  • Diala Tawfig Gammoh UNIVERSITY OF CENTRAL FLORIDA
  • Ahmad K. Elshennawy UNIVERSITY OF CENTRAL FLORIDA
  • Alfred Ducharme UNIVERSITY OF CENTRAL FLORIDA

DOI:

https://doi.org/10.3991/ijoe.v5i2.875

Keywords:

distance learning, six sigma, e-learning

Abstract


This paper presents the results of a six sigma study that targets the issue of measuring the current performance of a new online delivery system that is offered by the College of Engineering and Computer Science (CECS) at the University of Central Florida (UCF) and assessing its capabilities. The objective of the study is to improve the faculty and studentsâ?? satisfaction and ensure a leaner process in delivering online courses. The results and recommendations of the study are also presented.

Author Biographies

Diala Tawfig Gammoh, UNIVERSITY OF CENTRAL FLORIDA

Diala Tawfig Gammoh, is a Ph.D. student in Industrial Engineering ­ Quality Engineering track at the University of Central Florida (UCF); she earned two masterâ??s degrees from UCF (2007), in Industrial Engineering ­ Quality Engineering track and in Computer Engineering ­ Software Engineering track. She had her bachelor degree in Computer Information System at King Abdullah II School for Information Technology at the University of Jordan (2004). She is currently working as a research assistant at the Industrial Engineering and Management Systems department at UCF, she worked at the Center for Online and Virtual Education at UCF for two years. She is currently the vice president of the American Society for Quality ­ UCF Student Chapter, her main research and interest is in quality engineering and Six Sigma, Green Belt and Black Belt certified by the Harrington Institute.

Ahmad K. Elshennawy, UNIVERSITY OF CENTRAL FLORIDA

Ahmad K. Elshennawy, Ph.D. is a professor in the Department of Industrial Engineering and Management Systems at the University of Central Florida. He holds Ph.D. from the Pennsylvania State University in 1987. Prior to joining the University of Central Florida in 1986, he served as a Guest Researcher with the Precision Engineering Division of the National Institute of Standards and Technology (NIST) in Gaithersburg, Maryland for about two years. His areas of teaching and research interests include quality and reliability engineering, statistical control of manufacturing processes, and manufacturing systems engineering. He is a Fellow of the American Society for Quality (ASQ), senior member of the Institute of Industrial Engineers (IIE), and the Society of Manufacturing Engineers (SME). He is an ASQ Certified Quality Engineer (CQE) and a Certified Reliability Engineer (CRE).

Alfred Ducharme, UNIVERSITY OF CENTRAL FLORIDA

Alfred D. Ducharme, Ph.D. is an assistant Professor of Engineering Technology and the College of Optics and Photonics at the University of Central Florida. He is currently the Assistant Dean of Distance and Distributed Learning for the College of Engineering and Computer Science. He is also the Program Coordinator for the BSEET ­ Photonics program instituted in 2003. His research interests include solid-state lighting, imaging system testing, and laser speckle. Dr. Ducharme earned his B.S. in electrical engineering from the University of Massachusetts, Lowell and a Ph.D. in electrical engineering from the University of Central Florida (CREOL). Dr. Ducharme was awarded the Rudolf Kingslake award from SPIE in 1995 and has 16 US Patents.

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Published

2009-05-01

How to Cite

Gammoh, D. T., Elshennawy, A. K., & Ducharme, A. (2009). Implementing Six Sigma in a Distance Learning Application. International Journal of Online and Biomedical Engineering (iJOE), 5(2), pp. 23–29. https://doi.org/10.3991/ijoe.v5i2.875

Issue

Vol. 5 No. 2 (2009)

Section

Papers