An Assessment of Organizational Competency, Organizational Readiness and Perceived Usefulness in Light of Behavioral Intention to Use Blockchain Technology

Abstract

This study examines the connections between organizational competency (OGC), organizational readiness (OGR), perceived usefulness (PU), perceived ease of use (PEOU), and behavioral intention to use (BIU) blockchain technology (BCT), with a specific focus on how technostress (TCS) influences these relationships as a moderator. Using structural equation modelling (SEM) using the SMART PLS 4.0 software, we found that OGC and OGR positively impact PU and PEOU, significantly improving BIU. However, TCS substantially negatively impacts the correlations between PU and BIU, as well as between PEOU and BIU. When TCS (technostress) levels are higher, the positive impact of PU and PEOU on BIU (behavioral intentions to use) decreases. This indicates that higher levels of TCS decrease the perceived advantages of BCT, which subsequently diminishes the desire to use it. These findings highlight the importance of effectively managing TCS to optimize the positive impact that OGC and preparedness have on users’ perspectives and intentions. The study underscores the importance of conducting research across multiple cultures in technology acceptance studies and suggests incorporating TCS into future models for more accurate technology adoption outcomes.