Mobile Government Adoption Model Based on Combining GAM and UTAUT to Explain Factors According to Adoption of Mobile Government Services

Authors

  • Mohammed Amin Almaiah Assistant Professor, King Faisal University, Saudi Arabia
  • Ahmad Al-Khasawneh Professor of computer information systems, Hashemite University of Jordan
  • Ahmad Althunibat Associate professor at Department of Software Engineering, Faculty of Science and Information Technology, Al-Zaytoonah University of Jordan, Amman, Jordan
  • Saleh Khawatreh Associate professor of Computer Engineering, Al Ahliyya Amman University

DOI:

https://doi.org/10.3991/ijim.v14i03.11264

Keywords:

Mobile-government services, Adoption, GAM model, UTAUT model.

Abstract


This research examines the mobile-government services adoption, by combining both UTAUT and GAM models with adding new constructs for explaining the key factors that affect on adoption of mobile-government services. As a result, the study identified the critical factors that influence users’ to adopt the system, and developed an integrated model as a powerful tool that assists in the adoption process of mobile-government applications. The novelty of this research will be an added value to the body of knowledge and its implications will be vital for researchers and decision/policy makers who are willing to make a change.

Author Biographies

Mohammed Amin Almaiah, Assistant Professor, King Faisal University, Saudi Arabia

Mohammed Amin Almaiah obtained his PhD in Computer Science from University Malaysia Terengganu from Malaysia. MSc in Computer Information System from Middle East University (MEU) in 2011 from Jordan. He is now working as Assistant Professor in the Department of CIS at King Faisal Saudi Arabia. His research interest: software engineering, mobile learning, and system quality.

Ahmad Al-Khasawneh, Professor of computer information systems, Hashemite University of Jordan

Ahmad Al-Khasawneh is a professor of computer information systems. He holds the PhD and M.Sc. of information systems and computer engineering from Newcastle University, Australia and B.S in computer and automatic control engineering. Dr. Khasawneh has 25 years of experience in ICT field and in ICT applications and acts as technical advisor to the Royal Jordanian Airlines (NDC Jordan) director on issues related to the development of travel industry and ICT strategy. Prior to joining the Hashemite University of Jordan, he held several key positions with major international ICT consultancy and solutions firms and lecturer in IT related topics at Newcastle University, Australia. One of his key positions is the director of eLearning center and, he is the former dean of the Prince Hussein Bin Abdullah II for Information Technology at Hashemite University. Currently, he is the director of center of information and communication technology and eLearning. He is managing and coordinating three Tempus projects; and four erasmus+ project, and a head and member of the many committees of another Tempus and Erasmus+ project.  He is very well-known in the EU project management.

Ahmad Althunibat, Associate professor at Department of Software Engineering, Faculty of Science and Information Technology, Al-Zaytoonah University of Jordan, Amman, Jordan

Department of Software Engineering, Faculty of Science and Information Technology, Al-Zaytoonah University of Jordan, Amman, Jordan

Saleh Khawatreh, Associate professor of Computer Engineering, Al Ahliyya Amman University

Associate professor of Computer Engineering, Al Ahliyya Amman University, Jordan

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Published

2020-02-28

How to Cite

Almaiah, M. A., Al-Khasawneh, A., Althunibat, A., & Khawatreh, S. (2020). Mobile Government Adoption Model Based on Combining GAM and UTAUT to Explain Factors According to Adoption of Mobile Government Services. International Journal of Interactive Mobile Technologies (iJIM), 14(03), pp. 199–225. https://doi.org/10.3991/ijim.v14i03.11264

Issue

Vol. 14 No. 03 (2020)

Section

Papers