A Study on the Perceived Mobile Experience of Myeg Users

Authors

  • Azham Hussain Human-Centered Computing Research Lab, School of Computing, Universiti Utara Malaysia, 01060 Sintok, Kedah, Malaysia
  • Emmanuel O.C. Mkpojiogu Human-Centered Computing Research Lab, School of Computing, Universiti Utara Malaysia, 01060 Sintok, Kedah, Malaysia
  • Norzila Ishak Human-Centered Computing Research Lab, School of Computing, Universiti Utara Malaysia 01060 Sintok, Kedah, Malaysia
  • Nurhidayah Mokhtar Human-Centered Computing Research Lab, School of Computing, Universiti Utara Malaysia 01060 Sintok, Kedah, Malaysia

DOI:

https://doi.org/10.3991/ijim.v13i11.11306

Keywords:

Mobile experience, think-aloud protocol, usability evaluation

Abstract


Mobility is the trend right now. It is transforming the user experience from the confines of the desk to the convenience of anytime-anywhere. MyEG Services Berhad ("MYEG") is a concessionaire for Malaysian Electronic-Government ("E-Government") MSC Flagship Application. MYEG builds, operates and owns the electronic channel that delivers services from various Government agencies to Malaysia citizens and businesses. To make their services up-to-date and in trend, MyEG app was developed and can also be used to check summons, pay summons, renew road-tax and renew auto insurance. To make sure that this application is efficient, fulfilling the customer needs and satisfaction, a usability evaluation was conducted. The evaluation was conducted in “Jabatan Teknologi Maklumat & Komunikasi, Politeknik Seberang Perai”, with 15 participants consisting of both lecturers and students. The think-aloud protocol was used while conducting the evaluation. The result of the evaluation revealed that overall the app is efficient, successful in fulfilling the users’ requirement and needs and promotes users mobile experience.

Author Biographies

Azham Hussain, Human-Centered Computing Research Lab, School of Computing, Universiti Utara Malaysia, 01060 Sintok, Kedah, Malaysia

Human-Centered Computing Research Lab, School of Computing, Universiti Utara Malaysia

Emmanuel O.C. Mkpojiogu, Human-Centered Computing Research Lab, School of Computing, Universiti Utara Malaysia, 01060 Sintok, Kedah, Malaysia

Human-Centered Computing Research Lab, School of Computing, Universiti Utara Malaysia

Norzila Ishak, Human-Centered Computing Research Lab, School of Computing, Universiti Utara Malaysia 01060 Sintok, Kedah, Malaysia

Human-Centered Computing Research Lab, School of Computing, Universiti Utara Malaysia

Nurhidayah Mokhtar, Human-Centered Computing Research Lab, School of Computing, Universiti Utara Malaysia 01060 Sintok, Kedah, Malaysia

Human-Centered Computing Research Lab, School of Computing, Universiti Utara Malaysia

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Published

2019-11-15

How to Cite

Hussain, A., Mkpojiogu, E. O., Ishak, N., & Mokhtar, N. (2019). A Study on the Perceived Mobile Experience of Myeg Users. International Journal of Interactive Mobile Technologies (iJIM), 13(11), pp. 4–23. https://doi.org/10.3991/ijim.v13i11.11306

Issue

Vol. 13 No. 11 (2019)

Section

Papers