Quality of Experience in Mobile Applications: A Systematic Mapping of Metrics and Tools

Authors

DOI:

https://doi.org/10.3991/ijim.v14i08.12819

Keywords:

quality of experience, mobile applications, systematic mapping, metrics, tools

Abstract


Context: Quality of Experience (QoE) enables the description of user perceptions about the performance of a particular application or service. In the mobile computing context, it is an important measure for service providers and users, since QoE makes it possible to improve it and make it more competitive to achieve user fidelity. In turn, the importance of QoE in mobile technologies increases due to the various factors that affect the applications that run on mobile devices. Objective: The purpose of this study is to identify the metrics and tools relevant to the scientific community for the QoE analysis of mobile applications. Method: A systematic mapping study was conducted. Results: From a total of 751 studies, 33 were selected, and 13 metrics and 15 mobile QoE analysis tools were identified. Conclusions: The existing mobile QoE analysis tools collect and calculate metrics automatically, combining objective and subjective metrics. However, they present limited approaches, making it difficult to carry out an integral analysis of the applications.

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Published

2020-05-20

How to Cite

Collazo Garcia, A., & Casas, S. (2020). Quality of Experience in Mobile Applications: A Systematic Mapping of Metrics and Tools. International Journal of Interactive Mobile Technologies (iJIM), 14(08), pp. 126–139. https://doi.org/10.3991/ijim.v14i08.12819

Issue

Vol. 14 No. 08 (2020)

Section

Papers

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