The Effects of Usability and Accessibility for E-Government Services on the End-user Satisfaction

Abstract

The research aimed to discover the effects of website usability and accessibility on the satisfaction of the end-user. To achieve the aims of the research, the questionnaire was used. The outcomes of the research found that all the participants had a positive agreeing that website usability for e-government services. Also, the participants were agreeing that website accessibility for e-government services designs in Jordan have good agreement, responses were positive towards that. Besides, there is a positive effect of website usability on the satisfaction of the end-user on e-government website designs in Jordan. In addition, the result showed that there is a positive impact of website accessibility on the satisfaction of the end-user on e-government website designs in Jordan. The research recommended that the user interfaces and website accessibility in the Jordanian e-government website designs must further be developed to attract more users and maintaining user satisfaction. And, Jordan e-government systems must be maintaining a high degree of integration and flexibility to attract more users.