Employee Usage of Mobile Devices Within South African Municipalities, Implications on Policy and Employee Training

Authors

  • Patrick Margo Margo Otto Cape Peninsula University of Technology, Cape Town, South Africa Department of Internal Auditing, Cape Peninsula University of Technology, Cape Town, South Africa
  • Job Dubihlela Cape Peninsula University of Technology, Department of Internal Auditing, Cape Peninsula University of Technology, Cape Town, South Africa
  • Olumide Henrie Benedict Cape Peninsula University of Technology, Cape Town, South Africa Department of Financial Accounting and Taxation, Cape Peninsula University of Technology, Cape Town, South Africa

DOI:

https://doi.org/10.3991/ijim.v14i20.15747

Keywords:

Municipalities, local government, South Africa, mobile risks, training and awareness

Abstract


This paper focuses on the importance of policies, procedures and employee training and awareness as aid to manage risks associated with the usage of mobile devices in local government entities in the Namakwa District of the Northern Cape region. A quantitative research method was applied in the study by obtaining responses from a sample of participants in the Namakwa District of the Northern Cape region, using closed-ended questions in the questionnaire, which provided the participants with a predetermined list of coded responses. The results were analyzed and indicated that the majority of the respondents do utilize mobile devices in their organizations. In general, these entities make more use of laptops than any other types of mobile devices. The results indicate that these organizations also still apply the traditional approach of providing their employees with specifically approved types of mobile devices (corporate-owned device) and therefore, do not support the Bring-Your-Own-Device or Choose-Your-Own-Device strategy. There is a clear indication that more efforts are required to ensure improvement, specifically relating to the development of a privacy and security policy and/or procedures as well as providing user training and awareness within municipal organizations.

Author Biographies

Patrick Margo Margo Otto, Cape Peninsula University of Technology, Cape Town, South Africa Department of Internal Auditing, Cape Peninsula University of Technology, Cape Town, South Africa

Patrick Otto is a master's student at the Cape Peninsula university of Technology. He is a lead internal auditor at a petroleum giant, Petro SA. His role is to assist and participate in initial meetings annually with clients to confirm the audit universe and divisional risks to provide input into the development of the Divisional Annual Audit Plan so as to ensure that the organisation’s risks are adequately covered

Job Dubihlela, Cape Peninsula University of Technology, Department of Internal Auditing, Cape Peninsula University of Technology, Cape Town, South Africa

Prof Dubihlela is head of department for Internal Auditing and Financial Information Systems at the Cape Peninsula University in South Africa. He is a former banker-turned-academic whose strengths are embedded in his industry expertise, research, community engagement and people skills. He possesses exceptional expertise, having worked in senior managerial roles within the banking industry for over 10 years.

Olumide Henrie Benedict, Cape Peninsula University of Technology, Cape Town, South Africa Department of Financial Accounting and Taxation, Cape Peninsula University of Technology, Cape Town, South Africa

Dr Benedict is a senior lecturerv in the department of Financial Accounting and Taxation. He is a seasoned researcher and has played key roles in leading research projects as well as in postgraduate supervision.

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Published

2020-12-11

How to Cite

Otto, P. M. M., Dubihlela, J., & Benedict, O. H. (2020). Employee Usage of Mobile Devices Within South African Municipalities, Implications on Policy and Employee Training. International Journal of Interactive Mobile Technologies (iJIM), 14(20), pp. 23–34. https://doi.org/10.3991/ijim.v14i20.15747

Issue

Vol. 14 No. 20 (2020)

Section

Papers