From Citizens Overview: Which Antecedents’ Can Assist to Increase their Satisfaction Towards the Ubiquity of Mobile Commerce Applications?

Authors

  • Anas A. Salameh Assistant Professor, Department of Management Information Systems, College of Business Administration, Prince Sattam bin Abdulaziz University, 165 Al-Kharj 11942, Saudi Arabia
  • Ibrahim A. Abu AlSondos Assistant Professor, Department of Management Information Systems, College of Administrative Sciences, Applied Science University, Bahrain
  • Basel J. A. Ali Assistant Professor, Accounting and Finance Department, College of Administrative Sciences, Applied Science University, Bahrain
  • Abdullah Fahad Alsahali MIS Administrator, Riyad Bank, Al Riyadh, Saudi Arabia

DOI:

https://doi.org/10.3991/ijim.v14i17.16589

Keywords:

Citizens’ satisfaction, M-commerce, Intention to use, Trust, Ease of use.

Abstract


Recently, mobile commerce started to attract the interest of workers in the commercial sector for ease of application, where people can buy and sell items at the same time by using the internet on a mobile phone. Therefore, this research aims to investigate the extent of citizens' confidence and trust in m-commerce. The study reveals how m-commerce process over time changes the role of trading from the traditional way to the electronic one. The objective of this study is to determine the impact of trust, ease of use on satisfaction in m-commerce among citizens. Data of this research was collected from teaching staff, employees, and students and they numbered 216, the result indicates that there is a positive relationship between research model variables and that all antecedents affected citizens toward the satisfaction of m-commerce.

Author Biographies

Anas A. Salameh, Assistant Professor, Department of Management Information Systems, College of Business Administration, Prince Sattam bin Abdulaziz University, 165 Al-Kharj 11942, Saudi Arabia

Management Information Systems

Ibrahim A. Abu AlSondos, Assistant Professor, Department of Management Information Systems, College of Administrative Sciences, Applied Science University, Bahrain

Management Information Systems

Basel J. A. Ali, Assistant Professor, Accounting and Finance Department, College of Administrative Sciences, Applied Science University, Bahrain

Accounting and Finance

Abdullah Fahad Alsahali, MIS Administrator, Riyad Bank, Al Riyadh, Saudi Arabia

MIS Administrator

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Published

2020-10-13

How to Cite

Salameh, A. A., Abu AlSondos, I. A., Ali, B. J. A., & Alsahali, A. F. (2020). From Citizens Overview: Which Antecedents’ Can Assist to Increase their Satisfaction Towards the Ubiquity of Mobile Commerce Applications?. International Journal of Interactive Mobile Technologies (iJIM), 14(17), pp. 45–55. https://doi.org/10.3991/ijim.v14i17.16589

Issue

Vol. 14 No. 17 (2020)

Section

Papers