The Role of ERP Information to Support Decision Making Process: Field Study on Panda Retail Company (Mobile Inventory Management System)

Abstract

The ERP is the main source of business data while store mobile inventory management is one of very important modules in ERP that cover a critical role for retail organizations such as Panda retail company. The goal of this study is to show the high correlation between information and effective decision-making process. Descriptive analysis research method was used in this study where theoretical data collected from published papers, in Jeddah city (60) employees of mobile inventory management system users participated the survey and statistical techniques such as frequency tables, Percentages, Average value, standard deviation, etc. This used survey consists of 3 companies namely the effectiveness of information to support decision making, the effectiveness of store mobile inventory management at Panda retail company, the effectiveness of ERP for organizations. The key results of this study clarifies that it’s very important to have as much as possible data and the relationships between data at any point of time to identify problems, analyze them in order to make the most effective decisions and role of ERP in providing such information at any point of time. Recommendations had been provided such as the importunacy of ERP, modern business applications, and technology to improve business outcomes and provide continues learning and development culture for employees to increase their competencies to use these digital tools.