Quality Practitioners’ Differing Perspectives on Future Software Quality Assurance Practices


  • Altti Lagstedt DSc. in information technology
  • Amir Dirin D.Sc. (Tech.) https://orcid.org/0000-0002-4851-5711
  • Päivi Williams MSc. in Business Information Technology




Software Quality Assurance, Software Quality Strategy, Software quality classifications


Constant changes in a business context and software development make it important to understand how software quality assurance (SQA) should respond. Examining SQA from supplier and client perspectives, this study explores how different groups of SQA practitioners perceive future needs. A survey (n = 93) conducted in fall 2017 explored the views of SQA organizations on future trends. The results indicate that SQA organizations differ slightly in their attitudes to quality categories, as do different groups of SQA practitioners. It is argued that these differences should be taken into account when developing and implementing future SQA strategy. It is further argued that the found basic enables SQA management, evaluation of new practices, and allocation of resources to ensure that all quality categories remain balanced in the future.

Author Biographies

Altti Lagstedt, DSc. in information technology

Department of digital economy at Haaga-Helia University of Applied Science

Amir Dirin, D.Sc. (Tech.)

Principal lecturer at Haaga-Helia university of applied Science

Docent in Educational Technology at Helsinki University




How to Cite

Lagstedt, A., Dirin, A., & Williams, P. (2021). Quality Practitioners’ Differing Perspectives on Future Software Quality Assurance Practices. International Journal of Interactive Mobile Technologies (iJIM), 15(24), pp. 134–154. https://doi.org/10.3991/ijim.v15i24.20123