Performing Usability Evaluation on Multi-Platform Based Application for Efficiency, Effectiveness, and Satisfaction Enhancement

Authors

  • Nik Azlina Nik Ahmad Universiti Kuala Lumpur
  • Nur Iman Mardhiah Hamid Universiti Kuala Lumpur
  • Anitawati Mohd Lokman Universiti Teknologi MARA

DOI:

https://doi.org/10.3991/ijim.v15i10.20429

Keywords:

ISO9241, multi-platform, usability attributes, mobile usability, usability evaluation

Abstract


Usability evaluation is an essential activity to contribute to a higher standard of user experience. This study conducted a usability evaluation on multi-platform application according to usability attributes as defined in ISO 9241-11 standard which are efficiency, effectiveness, and satisfaction. The evaluation was conducted on both platforms; web and mobile application and involved 50 participants. The results discovered some points to usability issues. Therefore, to further enhance the users’ satisfaction, efficiency, and effectiveness, a set of improvement recommendations were proposed. Insights from this study provides a standard basis on the usability evaluation procedure which can serve as a guide for the usability evaluation of multi-platform applications.

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Published

2021-05-25

How to Cite

Nik Ahmad, N. A., Hamid, N. I. M., & Mohd Lokman, A. (2021). Performing Usability Evaluation on Multi-Platform Based Application for Efficiency, Effectiveness, and Satisfaction Enhancement. International Journal of Interactive Mobile Technologies (iJIM), 15(10), pp. 103–117. https://doi.org/10.3991/ijim.v15i10.20429

Issue

Vol. 15 No. 10 (2021)

Section

Papers