Implementation Barriers to Augmented Reality Technology in Public Services


  • Ruth S. Contreras-Espinosa University of Vic
  • Alejandro Blanco-M University of Vic
  • Jose Luis Eguia-Gomez Polytechnic University of Catalonia



Augmented Reality, public services, barriers. smart city


Technology has become an essential element in today's digital life. The way users interact with different business services is changing thanks to Augmented Reality (AR), and the use of this technology in handhelds is gaining importance nowadays. Public and private organizations cannot be left behind, and they should strive to meet the demand for interactive services with AR. Through this review, we identified four potential major barriers to AR implementation, three of which were present in actual applications. We found that these barriers were similar across areas and that they were mainly related to the technology itself rather than to user interaction. For each of the barriers, we present a list of possible solutions or enablers that can help overcome the detected limitations.

Author Biographies

Ruth S. Contreras-Espinosa, University of Vic

Professor in Higher Education and Researcher at private university based in Barcelona, Spain. Her research focuses on how games can transforming the way we learn, and how they can be used to increase our creativity. She is working in National and International Research projects.

Alejandro Blanco-M, University of Vic

Researcher. University of Vic.

Jose Luis Eguia-Gomez, Polytechnic University of Catalonia

Researcher. Polytechnic University of Catalonia




How to Cite

Contreras-Espinosa, R. S., Blanco-M, A., & Eguia-Gomez, J. L. (2021). Implementation Barriers to Augmented Reality Technology in Public Services. International Journal of Interactive Mobile Technologies (iJIM), 15(13), pp. 43–56.