Implementation Barriers to Augmented Reality Technology in Public Services

Abstract

Technology has become an essential element in today's digital life. The way users interact with different business services is changing thanks to Augmented Reality (AR), and the use of this technology in handhelds is gaining importance nowadays. Public and private organizations cannot be left behind, and they should strive to meet the demand for interactive services with AR. Through this review, we identified four potential major barriers to AR implementation, three of which were present in actual applications. We found that these barriers were similar across areas and that they were mainly related to the technology itself rather than to user interaction. For each of the barriers, we present a list of possible solutions or enablers that can help overcome the detected limitations.