Integration of IoT, Data Analytics and Mobile Application towards Digitisation Facilities Management: A Case Study

Abstract

Facilities Management (FM) industry players must be mindful of the current economic digitisation. It aims to empower the community and industry players with digital skills and digital-based businesses. Positively, this also will benefit FM industry players. Therefore, many FM organisations are starting to take advantage on IoT, big data analytics and mobile phone application in their activities. This paper utilised a literature review to discover the application of IoT, big data analytics and mobile application in FM processes. Then, a case study on Al Nabooda Chulia Facilities Management Co LLC (AN.C) success story as the recipient of Urbanise Smart City Pioneer Award 2017 were cross-examined on the tools they use in digitisation FM. The novelty from the integration of IoT, big data analytics and mobile phone application towards digitisation FM has significantly reducing management costs and improving facilities performance and service quality. The paper highlight an example of digitisation of FM activities that successfully optimising and innovating the current FM practices with the paradigm shift from cost management towards value creation in the future.