Automated User Experience (UX) Testing for Mobile Application: Strengths and Limitations

Authors

  • Hayfa Y. Abuaddous Department of Software Engineering Faculty of Computing and Informatics Amman Arab University
  • Ashraf Mousa Saleh Department of Software EngineeringFaculty of Computing and InformaticsAmman Arab University
  • Odai Enaizan Haql University College. Department of Management Information system. University of Tabuk
  • Fahad M Ghabban College of Computer Science and Engineering Information Systems Department Taibah University
  • Anas Bassam Al-Badareen Department of Software Engineering Faculty of Information Technology Aqaba University of Technology

DOI:

https://doi.org/10.3991/ijim.v16i04.26471

Keywords:

User Experience (UX), Automated UX Evaluation, UX Evaluation, Moderated UX Evaluation, Mobile Applications

Abstract


User Experience (UX) evaluation has a significant importance for any interactive application. Mobile device applications have additional limitations to convey good user experiences (UX) due to the usage and features of mobile devices in ubiquitous computing contexts. There are a lot of automated tools available for evaluating, such applications particularly developed for Android and iOS. Automated UX evaluation provides a number of strengths which are able to overcome the limitations of non-automated (moderated) counterparts. Automated UX evaluation is regarded as unexplored field, especially when it is adopted for the UX evaluation of complex mobile application. Despite these, automated UX evaluation tools are unexplored and should only be used in coupling with traditional UX evaluation techniques. Hence, this study aims to discuss the literature in automated UX evaluation and to highlight the UX measurements that merit further investigation. This paper presents the most frequently used automated UX evaluation tools for mobile applications. Therefore, the study analyzes existing automated UX tools and frameworks and identifies which UX attributes and measurements of automated UX evaluation are likely to be of use in future research. Moreover, we discuss the strengths and limitations of automated UX evaluation methods for mobile applications. Finally, the paper provides an overview of automated UX evaluation techniques and tools. It also presents the strengths and limitations for comparing various evaluation methods.

Author Biographies

Hayfa Y. Abuaddous, Department of Software Engineering Faculty of Computing and Informatics Amman Arab University

Department of Software Engineering

Faculty of Computing and Informatics

Amman Arab University

Ashraf Mousa Saleh, Department of Software EngineeringFaculty of Computing and InformaticsAmman Arab University

Department of Software Engineering

Faculty of Computing and Informatics

Amman Arab University

Odai Enaizan, Haql University College. Department of Management Information system. University of Tabuk

Haql University College.
Department of Management Information system. University of Tabuk

Fahad M Ghabban, College of Computer Science and Engineering Information Systems Department Taibah University

College of Computer Science and Engineering

Information Systems department

Taibah University

Anas Bassam Al-Badareen, Department of Software Engineering Faculty of Information Technology Aqaba University of Technology

Department of Software Engineering

 Faculty of Information Technology

Aqaba University of Technology

Cover iJIM Vol. 16 No. 04 (2022)

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Published

2022-02-28

How to Cite

Abuaddous, H. Y., Saleh, A. M., Enaizan, O., Ghabban, F. M., & Al-Badareen, A. B. (2022). Automated User Experience (UX) Testing for Mobile Application: Strengths and Limitations. International Journal of Interactive Mobile Technologies (iJIM), 16(04), pp. 30–45. https://doi.org/10.3991/ijim.v16i04.26471

Issue

Vol. 16 No. 04 (2022)

Section

Papers

License

Copyright (c) 2022 Hayfa Y. Abuaddous, Ashraf Mousa Saleh, Odai Enaizan, Fahad M Ghabban, Anas Bassam Al-Badareen

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