Mobile Payment Services (MPS) Acceptance by Consumers in Developing Economy: An Empirical Analysis

Authors

  • Muhammad Hassan Faculty of Business, Economics and Social Development, Universiti Malaysia Terengganu, Malaysia. ; Department of Management Sciences, Abbottabad University of Science & Technology, Pakistan.
  • Siti Falindah Padlee Faculty of Business, Economics and Social Development, Universiti Malaysia Terengganu, Malaysia.
  • Sheikh Muhammad Zahid Business School, University of Roehampton London, United Kingdom.
  • Muhammad Ali Department of Management Science, The University of Haripur, Pakistan.
  • Shahid Ali Khawaj Faculty of Business, Economics and Social Development, Universiti Malaysia Terengganu, Malaysia.

DOI:

https://doi.org/10.3991/ijim.v16i13.30615

Keywords:

mobile payment system (MPS), attitude, subjective norms, intention, perceived usefulness, perceived ease of use, perceived security, individual mobility, compatibility

Abstract


Today’s world is technology-oriented, and the use of mobile devices is imperative for individuals to keep pace with the modern lifestyle. This paper aims to determine the causes that formulate a consumer’s choice to adopt mobile payment technology in an underdeveloped economy. Data is collected through an online questionnaire from a sample drawn from a population determined through a statistical database. Structural Equation Modeling (SEM) was employed to test the conceptual framework with the assessment of measurement and structural model. The software used is SmartPLS version 3.0. The results of data analysis show that even in the presence of perceived security risk, customers show a tendency to engage in mobile payment systems based on strong relationships among perceived ease of use and perceived usefulness with attitude towards the use of MPS. The results point out a strong affinity for mobility, compatibility, and subjective norms in mobile technology acceptance.

Cover iJIM Vol. 16 No. 13 (2022)

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Published

2022-07-11

How to Cite

Muhammad Hassan, Siti Falindah Padlee, Sheikh Muhammad Zahid, Muhammad Ali, & Shahid Ali Khawaj. (2022). Mobile Payment Services (MPS) Acceptance by Consumers in Developing Economy: An Empirical Analysis. International Journal of Interactive Mobile Technologies (iJIM), 16(13), pp. 95–106. https://doi.org/10.3991/ijim.v16i13.30615

Issue

Vol. 16 No. 13 (2022)

Section

Papers

License

Copyright (c) 2022 Muhammad Hassan , Siti Falindah Padlee, Sheikh Muhammad Zahid , Muhammad Ali , Shahid Ali Khawaj

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.