Developing Chatbot Conversational Systems & the Future Generation Enterprise Systems
Keywords:Conversational systems, Enterprise Systems, Virtual Assistant
Conversational technology has recently emerged effectively; it helps people in communicating with smart devices such as smartphones by using human language. When they emerged, they enabled and assisted users to perform various functions such as gathering information, conducting transactions, having general conversations, and easily navigating web services and entertainment. They not only have an impact on people in general by improving customer service as they can provide answers to any inquiries but also facilitated navigation by assisting people with disabilities by interacting with a system that deals with voices or any other human language. In addition, recently they started to play a significant role in enterprise systems by supporting employees as they are assisted in learning the newly implemented system. As virtual assistants, they contribute to better accessibility, and acceptance, and also reduce the costs associated with customer service. This paper provides a chatbot system that helps the employees to learn how to deal with the newly installed ERP system flexibly and easily, which helps in solving one of the common problems that occur when switching to the ERP system.
How to Cite
Copyright (c) 2023 Evan Asfoura
This work is licensed under a Creative Commons Attribution 4.0 International License.
The submitting author warrants that the submission is original and that she/he is the author of the submission together with the named co-authors; to the extend the submission incorporates text passages, figures, data or other material from the work of others, the submitting author has obtained any necessary permission.
Articles in this journal are published under the Creative Commons Attribution Licence (CC-BY What does this mean?). This is to get more legal certainty about what readers can do with published articles, and thus a wider dissemination and archiving, which in turn makes publishing with this journal more valuable for you, the authors.
By submitting an article the author grants to this journal the non-exclusive right to publish it. The author retains the copyright and the publishing rights for his article without any restrictions.
This journal has been awarded the SPARC Europe Seal for Open Access Journals (What's this?)