Examining the Quality of English Online Learning Using the D&M Information System Success Model

Abstract

This study addresses the quality issues of university English online learning. The Delone and Mclean (D&M) information system success model (ISSM) was used to explore the impact of online platforms on students’ engagement in English learning. Empirical results indicate that both information and system quality significantly and positively predict students’ intention to use, user satisfaction, and learning engagement. However, although service quality positively influences user satisfaction, it does not reach statistical significance and has a positive impact on usage intention. Both usage intention and user satisfaction serve as mediators in the effects of both information and system quality, while only usage intention acts as a mediator in the effect of service quality on learning engagement. The mediating effect of user satisfaction does not reach significance.