Interactive Mobile as a Strategic Catalyst for Digital Innovation: A Theory-Building Bibliometric Analysis of Organisational Integrity and Public Sector Performance

Abd. Rahim Romle; Noor Hanis Zainol Abidin; Ainur Rabiyatul Abd. Rahim

doi:10.3991/ijim.v20i19.63179

Authors

Abd. Rahim Romle Universiti Utara Malaysia, Kedah, Malaysia
Noor Hanis Zainol Abidin Universiti Utara Malaysia, Kedah, Malaysia
Ainur Rabiyatul Abd. Rahim Universiti Putra Malaysia, Selangor, Malaysia

DOI:

https://doi.org/10.3991/ijim.v20i19.63179

Keywords:

Interactive Mobile, Digital Innovation, Organizational Integrity, Public Sector Performance, Theory-Building Bibliometric Analysis, Public Administration, Strategic Capability

Abstract

Mobile technologies have become essential for digital public sector transformations. Existing studies treat these technologies as mobile communications technologies. This research uses a theory-building bibliometric approach to reposition Interactive Mobile as a strategic catalyst for digital innovation, organisational integrity, and public sector performance. Interactive mobile is applied to 1,528 Scopus documents published from 2021 to 2025 and is analyzed using bibliometric performance analysis and science mapping. For publication performance analysis, Microsoft Excel was used, and for co-authorship, keyword co-occurrence, bibliographic coupling, and co-citation analyses, VOSviewer (Version 1.6.20) was used. The results show a clear departure from technology-based mobile communications research and analyses to research in a multidisciplinary area of digital innovation, digital governance and smart public services, organizational capability, and citizen engagement. Science mapping also shows increased intellectual convergence of interactive mobile, digital innovation, organizational capability, and public sector governance. Using science mapping and a theory-building approach, the research proposes the Interactive Mobile Strategic Capability Framework. Interactive mobile is the primary capability that enables digital innovation, organizational integrity, and public sector performance. While bibliometrics is primarily a descriptive science mapping, using a capability-based approach to public administration, this study extends the boundaries of public sector research and provides a strong theoretical basis for the future empirical research of digital public sector initiatives, innovations, and organizational transformations.

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