Personalization and User Profile Management

Abstract

Personalization and effective user profile management will be critical to meet the individual usersâ?? needs and for achieving e-Inclusion and e-Accessibility. This paper outlines means to achieve the goal of the new ICT era where services and devices can be personalized by the users in order to meet their needs and preferences, in various situations. Behind every instance of personalization is a profile that stores the user preferences, context of use and other information that can be used to deliver a user experience tailored to their individual needs and preferences. Next Generation Networks (NGN) and the convergence between telephony and Internet services offer a wide range of new terminal and service definition possibilities, and a much wider range of application in society. This paper describes the personalization and profile management activities at European Telecommunications Standards Institute (ETSI) Technical Committee Human Factors, together with relevant experimentations in recent European research projects.