Fraud Crime Mitigation of Mobile Application Users for Online Transportation


  • Amaya Andri Damaini Universitas Atma Jaya Yogyakarta
  • Ginanjar Setyo Nugroho Universitas Atma Jaya Yogyakarta
  • Suyoto Suyoto Universitas Atma Jaya Yogyakarta



Mobile Application, Online Transportation Application, Fraud Mitigation


Online transport service is currently popular in Indonesia. Not only provide ride-sharing service, but also other services such as food delivery, medicine delivery, and courier service. Ease of use and low cost make online transportation service more favored by consumers. However, this service has several disadvantages that cause inconvenience to the user until the occurrence of fraud action by the driver or the customer. Therefore identification of system deficiencies needs to be done to improve the security and convenience of customer and drivers of online transport services. This paper will analyze the problems of online transportation services applications through cases that have occurred and complaints of users of online transport applications. Through this analysis, we propose solutions to protect consumers and drivers for the security of transactions.




How to Cite

Damaini, A. A., Nugroho, G. S., & Suyoto, S. (2018). Fraud Crime Mitigation of Mobile Application Users for Online Transportation. International Journal of Interactive Mobile Technologies (iJIM), 12(3), pp. 153–167.