The Use of Information and Communication Technologies in Organizational Learning Practices: A Research Study in an Innovation-oriented Portuguese Organization
Keywords:ICT, Innovation, Organizational Learning
This study aims at understanding the use of ICT core Learning and Innovation (L&I) practices and their impact in the firm capability. The analysis of organizational learning capability proposals and the Portuguese innovation management standard NP4457 recommendations, allowed the identification of five common practices that were used in the study: idea generation; market and technology surveillance; problem solving; dialogue and knowledge transfer; training and competence development. A mixed method case study has been developed with a Portuguese large company, where each L&I practice was assessed in a perspective of the means promoted by the organization - processes and ICT resources; and results - in terms of the institutional leader and workers’ perceptions regarding the impact of those practices. The leader perception was collected through interview process and worker’s perception through an online questionnaire. The paper provides some findings showing that ICT is proving to promote an effective basis for organizational L&I practices and it is perceived by both leader and workers has contributing positively to the firm capability.
How to Cite
The submitting author warrants that the submission is original and that she/he is the author of the submission together with the named co-authors; to the extend the submission incorporates text passages, figures, data or other material from the work of others, the submitting author has obtained any necessary permission.
Articles in this journal are published under the Creative Commons Attribution Licence (CC-BY What does this mean?). This is to get more legal certainty about what readers can do with published articles, and thus a wider dissemination and archiving, which in turn makes publishing with this journal more valuable for you, the authors.
By submitting an article the author grants to this journal the non-exclusive right to publish it. The author retains the copyright and the publishing rights for his article without any restrictions.
This journal has been awarded the SPARC Europe Seal for Open Access Journals (What's this?)