From Blueprinting to Action Mapping

Abstract

This descriptive case study describes a collaboration between the Center for Continuing Education at Saskatchewan Polytechnic in Canada and an organization administering services to support Saskatchewan’s health system. Its purpose was to provide foundational knowledge and skills in the workplace by creating accessible, engaging, and purpose-driven micro-credentials for adjudicators and others working in insurance companies across Canada. In the client’s context, adjudicators are frontline staff responsible for administering group life, extended health care, dental, and disability income plans. The successful completion of the micro-credentials was driven by sustained client engagement during weekly virtual meetings and a shift from traditional course blueprinting to Action Mapping. This approach was enhanced by using Figma to visually represent the relationships among key design elements. This case study is particularly relevant for post-secondary institutions (PSIs) aiming to collaborate with industry partners on designing and developing learning solutions that address real-world workforce needs. It highlights a common challenge PSIs face when applying traditional design methods in industry contexts, outlines the criteria used to select a more suitable design approach, and provides illustrative examples. Ultimately, the study offers practical strategies to enhance collaboration with workplace learning clients by streamlining the design process and ensuring alignment with industry expectations.