Maturity in Large Scale Corporate e-Learning

Abstract

We present a framework of maturity indicators that can be used to assess the maturity of a company in terms of e-learning and to promote new approaches to corporate e-learning. This framework is the result of a study that included semi-structured interviews with prime companies of several sectors such as banking, insurance, retail, energy, telecommunications, pharmaceuticals, food and beverage, and transports. In common, all of these companies have annual training budgets about or higher than 6 million dollars and several years of experience using e-learning to promote corporate development and training. The result of this study is not a maturity path or a set of maturity levels but a list of maturity indicators, classified in seven dimensions: strategy, structure, experience, learning design, learning products, learning process, and people. Each dimension includes several indicators of maturity. Each company can be assessed for every indicator to determine its strength and maturity in each dimension. This framework helps companies assess their own maturity in several areas, self diagnose their e-learning practices, and design strategies to improve their practices.