Best Practices for Increasing Employee Engagement and Completion Rates in Online Courses: A Case Study on Creating a Culture of Learning

Claudia Buckley; Maria Fernanda Castro Jorge

doi:10.3991/ijac.v17i1.43277

Best Practices for Increasing Employee Engagement and Completion Rates in Online Courses

A Case Study on Creating a Culture of Learning

Authors

Claudia Buckley GoSkills
Maria Fernanda Castro Jorge GoSkills

DOI:

https://doi.org/10.3991/ijac.v17i1.43277

Keywords:

elearning, learner engagement, course completion rates, training and development, employee training, learning and development

Abstract

This case study examines how the human resource department at the target company used features of their learning management system (LMS) to successfully implement a learning and development (L&D) program where employees were motivated not only to engage with courses in a meaningful way but also to complete them at a rate that was higher than that typically seen for eLearning courses. The research discusses the results of a study on the case organization and presents the implications of the findings.

Author Biographies

Claudia Buckley, GoSkills

Claudia Buckley is a Canadian learning professional with a background in corporate training and workforce management. She holds a Master of Business Administration degree from the University of the Commonwealth Caribbean. She is the head of content and marketing at GoSkills.

Maria Fernanda Castro Jorge, GoSkills

Maria Fernanda Castro Jorge is a Peruvian industrial engineer who holds an MSc in Marketing from the University of Manchester. She works at GoSkills as the Digital Marketing Coordinator.

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Published

2024-03-28

How to Cite

Buckley, C., & Castro Jorge, M. F. (2024). Best Practices for Increasing Employee Engagement and Completion Rates in Online Courses: A Case Study on Creating a Culture of Learning. International Journal of Advanced Corporate Learning (iJAC), 17(1), pp. 4–12. https://doi.org/10.3991/ijac.v17i1.43277