Cultivating Corporate Serendipity through GenAI Dialogic Training

Abstract

Serendipity is at the heart of innovative ideas and strategic opportunities and is crucial for business success. Cultivating serendipity has become a growing priority for many organizations, typically by redesigning work environments and introducing aligned incentive schemes. These strategies, however, often fail to deliver the expected results. Given this, we propose leveraging GenAI-enabled dialogic training as an alternative. In this new paradigm, GenAI supports individuals in engaging in dialogue that creates psychologically safe space for them to co-evolve with diverse and unknown ideas. By engaging in the dialogic space, individuals develop the skillsets to question assumptions, challenge preconceptions, and critically assess new ideas, all of these are also core for developing a serendipitous mindset that enables individuals and corporates be ready to recognize, embrace, and harness serendipity effectively and sustainably.