Workforce Training in the Age of AI: Perspectives from a School of Professional Studies
DOI:
https://doi.org/10.3991/ijac.v19i2.58947Keywords:
Generative AI, Learning and Development, Corporate Training, Professional Development, Talent Development, UpskillingAbstract
Learning and development (L&D) units play a central role in advancing organizational goals. The emergence of generative AI (GenAI) presents both an opportunity and a disruption to traditional models of workforce training, requiring L&D leaders to rethink strategies for learning design, change management, and continuous upskilling. In this paper, we identify transferable insights from the higher education context that can inform corporate strategies. We draw from survey data of faculty and students at the NYU School of Professional Studies, combined with an analysis of industry-focused reports and case studies. More specifically, L&D teams are uniquely positioned to provide guidance and support for workforce development that empowers employees to use GenAI tools in ways they trust and understand. We encourage L&D teams to engage new and existing employees with opportunities to build trust, rethink bottom-up approaches, and center AI-Human partnerships. Creating opportunities for employees to use AI technologies in ways that build on their knowledge and experiences, Human-centered AI (HCAI) L&D strategies ensure that GenAI adoption is designed as a force multiplier rather than a replacement.
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Copyright (c) 2026 Negar Farakish, Kristine Rodriguez Kerr, Hui Soo Chae
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