Emotional Intelligence as an Important Asset for HR in Organizations: Attitudes and Working Variables

Authors

  • Chara Papoutsi Net Media Lab, Institute of Informatics & Telecommunications, National Centre for Scientific Research “Demokritos”
  • Athanasios Drigas Net Media Lab, Institute of Informatics & Telecommunications, National Centre for Scientific Research “Demokritos”
  • Charalabos Skianis Department of Information and Communication Systems at the University of the Aegean

DOI:

https://doi.org/10.3991/ijac.v12i2.9620

Keywords:

Human Resources, Emotional Intelligence, Organizations, Performance, Satisfaction, Commitment, Conflict Management, Leadership, Employees.

Abstract


The contribution of emotional intelligence in a working environment has been studied in a good extent in the literature. The findings from empirical studies signify the importance of emotional intelligencein ensuring the good functioning of an organization. This paper aims at investigating the effect of emotional intelligence on workplaces by gathering the findings that show the positive correlations between EI, attitudes and working variables. More specifically, it presents the link between emotional intelligence and six variables, very significant for a better and more effective working environment. Furthermore, it can be a kind of help for managers and researchers to better realize the relationship between EI and the other factors, its effectiveness so to incorporate training programs in courses and in companies based on EI and empathy. 

Author Biographies

Chara Papoutsi, Net Media Lab, Institute of Informatics & Telecommunications, National Centre for Scientific Research “Demokritos”

Chara Papoutsiis a PhD Candidate in Information and Communication Systems Engineering at the University of the Aegean in Samos, Greece. She holds a Master degree in Applied Pedagogy at the National and Kapodistrian University of Athens. She is a teacher in a primary school. She has publications on empathy and emotional intelligence and she is also with NCSR DEMOKRITOS, Institute of Informatics and Telecommunications, Net Media Lab, Athens, Greece. 

Athanasios Drigas, Net Media Lab, Institute of Informatics & Telecommunications, National Centre for Scientific Research “Demokritos”

Athanasios Drigas is a Research Director at IIT-N.C.S.R. Demokritos. He is the Coordinator of Telecoms Lab and founder of Net Media Lab since 1996. From 1990 to 1999 he was the Operational manager of the Greek Academic network. He has been the Coordinator of Several International Projects, in the fields of ICTs, and eservices (e-learning, e-psychology, e-government, e-inclusion, e-culture etc). He has published more than 300 articles, 7 books, 25 educational CD-ROMs and several patents. He has been a member of several International committees for the design and coordination of Network and ICT activities and of international conferences and journals. Also he has accepted several distinctions for his work (articles, projects, patents).

Charalabos Skianis, Department of Information and Communication Systems at the University of the Aegean

Charalabos Skianisis currently Assiociate Professor in the Department of Information and Communication Systems at the University of the Aegean in Samos, Greece. He holds a PhD degree in Computer Science, University of Bradford, United Kingdom and a BSc in Physics, Department of Physics, University of Patras, Greece. His current research activities take upon Novel Internet Architectures and Services, Cloud Computing & Networking, Energy & Context aware Next Generation Networks and Services, management aspects of mobile and wireless networks, ubiquitous and pervasive computing and End-to-End Quality of Service provisioning in heterogeneous networks environment. He has been actively working on the area of computer and communication systems performance modeling and evaluation where he has introduced alternative methodologies for the approximate analysis of certain arbitrary queuing network models. He is also keen in traffic modeling and characterization, queuing theory and traffic control of wired and wireless telecommunication systems. His work is published in journals, conference proceedings and as book chapters and has also been presented in numerous conferences and workshops. He is at the editorial board of journals, a member of pronounced professional societies (senior member of IEEE) and an active reviewer for several scientific journals. He is an active member of several Technical Committees. He is currently project coordinator for ICT FP7 PASSIVE project.

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Published

2019-11-19

How to Cite

Papoutsi, C., Drigas, A., & Skianis, C. (2019). Emotional Intelligence as an Important Asset for HR in Organizations: Attitudes and Working Variables. International Journal of Advanced Corporate Learning (iJAC), 12(2), pp. 21–35. https://doi.org/10.3991/ijac.v12i2.9620

Issue

Vol. 12 No. 2 (2019)

Section

Papers