Conception of a Conversational Interface to Provide a Guided Search of Study Related Data

Abstract

Since the beginning of software development, solution approaches and technolo-gies have changed massively, including the requirements for a user interface. At the very beginning, it was the desktop application, with a classic Graphical User Interface (GUI), which fulfilled the needs of a user. Nowadays, many applica-tions moved to web respectively mobile and the user behavior changed. A very modern concept to handle the communication between a computer and a user is a chatbot. The range of functions of a chatbot can be very simple up to complex ar-tificial intelligence based solutions. This publication focuses on a chatbot solution for Graz University of Technology (TU Graz), which should support the student by finding study related information via a conversational interface.