Students Satisfaction with Online Learning Experiences during the COVID-19 Pandemic

Authors

DOI:

https://doi.org/10.3991/ijet.v15i21.15647

Keywords:

COVID-19, higher education, e-learning tools, teaching assessment, online teaching, and learning.

Abstract


This research aims to evaluate the level of postsecondary student satisfaction with online learning platforms and learning experiences during the novel coronavirus COVID-19 pandemic in the Kingdom of Saudi Arabia (KSA). This paper is based on the premise of transformative learning theories [1], which describe the learners’ authority and investment over their learning. Quantitative research was carried out using a survey that was sent out to 283 students enrolled at one higher education institution in KSA. These data were analyzed using SPSS. Average Mean Score (AMS) was used for data analysis, where the results are validated using the Standard Deviation (SD), Skewness and Kurtosis test, and Cronbach Alpha test. The research findings revealed that the students are satisfied with the university staff and faculty members who agreed on specific online platforms to use, grading system, assessment options, training workshops, online technical support, and more. The research findings also showed that participants were highly satisfied with Google Hangouts the most for lecture delivery, followed by Google Classroom and LMS (Moodle) for course management and assessments. With only respect to the students’ online learning experiences, the COVID-19 situation within this study context was handled adequately. This study calls for further research into the integration of professional development workshops and practical training courses for online learning and teaching to endorse innovative teaching techniques and alternative assessment plans for instructors, learners, administrators, and policymakers.

Author Biographies

Norah Almusharraf, Prince Sultan University & University at Buffalo

Received her PhD degree in Foreign and Second language Education from University at buffalo. Her professional and research interests focus on English as a foreign language (EFL) learning pedagogics, inquiry-based teaching and learning, project-based learning and content-based instruction, cultural magnitudes of foreign/second language teaching and learning classroom, multimodal assessment and teaching strategies, technology implantation in the EFL English classrooms, teacher professional development using class critique and through professional learning community (PLC), qualitative research methods: dialogic classroom discourse & comparative case studies, and computing implementations in statistical research.

Shabir Khahro, Prince Sultan University

Shabir Hussain Khahro is an academician by profession currently working as an Associate Director of the Teaching and Learning Center, Prince Sultan University, Saudi Arabia. Mr. Khahro has more than 10 years of teaching and research experience in different countries. He has more than 50 publications of national and international repute, and his research interest areas are; Teaching Pedagogies, Effective Teaching, Project Management, Multi-Criteria Decision Making.

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Published

2020-11-16

How to Cite

Almusharraf, N., & Khahro, S. (2020). Students Satisfaction with Online Learning Experiences during the COVID-19 Pandemic. International Journal of Emerging Technologies in Learning (iJET), 15(21), pp. 246–267. https://doi.org/10.3991/ijet.v15i21.15647

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Section

Papers