Utilisation Status and User Satisfaction of Online Education Platforms

Authors

  • Xi Chen College of Accounting and Finance, Taizhou Vocational College of Science and Technology, Taizhou 318020, China
  • Erya Xia Auckland University of Technology, Auckland, New Zealand
  • Wen Jia Campus A, Yibin University, Yibin 644000, China

DOI:

https://doi.org/10.3991/ijet.v15i19.17415

Abstract


In the information age, the proliferation of online education platforms is accompanied by various problems. This paper aims to solve the problems of online education platforms, making them more useful and adaptable. Targeting at a key online education platform (SmartStudy) in China, the authors conducted a questionnaire survey among users on their utilization and perception of online education platforms. Based on the survey data, the current state of the platform was summarized, followed by an analysis on the degree of impact from each factor on the selection between platforms. Next, the platform development and user satisfaction were discussed in the light of platform security, credit rating and user experience. Finally, several suggestions were put forward to improve the online education platform. The research results are of great importance to the development of online education in China.

Author Biographies

Xi Chen, College of Accounting and Finance, Taizhou Vocational College of Science and Technology, Taizhou 318020, China

Xi Chen, female (1983.08-), graduated from Monash University with a master's degree of applied finance. She is currently working as a lecturer at Taizhou Vocational College of Science and Technology. Her research directions include inclusive development, vocational training methods, etc. (Email: 986415191@qq.com).

Erya Xia, Auckland University of Technology, Auckland, New Zealand

Erya Xia, female (1988.05-), graduated from Auckland University of Technology with a master's degree in Marketing. She is currently working as a Marketing Executive at Bartercard New Zealand. Her research directions include consumers and consumption-related issues in the digital environment, as well as information and communication technology (ICT) and changing marketing practice (Email: xavia0507@gmail.com).

Wen Jia, Campus A, Yibin University, Yibin 644000, China

Wen Jia, female (1990.03-), graduated from China West Normal University with a master's degree in education. She is currently working as a lecturer at Yibin University (Email: 1114709443@qq.com)

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Published

2020-10-05

How to Cite

Chen, X., Xia, E., & Jia, W. (2020). Utilisation Status and User Satisfaction of Online Education Platforms. International Journal of Emerging Technologies in Learning (iJET), 15(19), pp. 154–170. https://doi.org/10.3991/ijet.v15i19.17415

Issue

Vol. 15 No. 19 (2020)

Section

Papers