Distance Education and Student Satisfaction Regarding the Pedagogical Support Services Provided in Virtual Teaching-learning Environments

Authors

  • Omar Chamorro-Atalaya National Technological University of Lima Sur
  • Guillermo Morales-Romero Enrique Guzman y Valle National University of Education
  • Adrián Quispe-Andía Enrique Guzman y Valle National University of Education
  • Nicéforo Trinidad-Loli Enrique Guzman y Valle National University of Education
  • Beatriz Caycho-Salas Enrique Guzman y Valle National University of Education
  • Cesar León-Velarde Technological University of Peru
  • Sofía Gamarra-Mendoza Saint Ignatius of Loyola University

DOI:

https://doi.org/10.3991/ijet.v16i20.24559

Keywords:

Distance education, student satisfaction, pedagogical support

Abstract


The objective of this article is to know the satisfaction of students with online pedagogical support services, generated by the context of distance education due to the COVID-19 pandemic, which have been provided with various technologi-cal tools. During the development of the research, it was determined that there is a satisfaction with the pedagogical support of 61.2%, being the indicators of health services and welfare university, those that present the highest satisfaction both with 62.3%, on the other hand, are the indicators registrations and license plates, and psychopedagogical services those that present a greater dissatisfaction of 32.7 and 32.2, respectively. Although the pedagogical support provided by the university must continue to be improved, a slight improvement has been deter-mined with the previous semester in which the adaptation of online services be-gan, since dissatisfaction on the part of students decreased by 9.18%.

Author Biography

Omar Chamorro-Atalaya, National Technological University of Lima Sur

Electronic Engineer and Researcher recognized by CONCYTEC-Peru (National Council of Science, Technology and Technological Innovation); Researcher registered in the RENACYT (National Registry of Researchers in Science and Technology); Research Professor at the National Technological University of Lima Sur - Peru. Reviewer of scientific articles of International journals indexed to Scopus.

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Published

2021-10-25

How to Cite

Chamorro-Atalaya, O., Morales-Romero, G., Quispe-Andía, A., Trinidad-Loli, N., Caycho-Salas, B., León-Velarde, C., & Gamarra-Mendoza, S. (2021). Distance Education and Student Satisfaction Regarding the Pedagogical Support Services Provided in Virtual Teaching-learning Environments. International Journal of Emerging Technologies in Learning (iJET), 16(20), pp. 255–262. https://doi.org/10.3991/ijet.v16i20.24559

Issue

Section

Short Papers