Online Learning and COVID-19 in Higher Education: The Value of IT Models in Assessing Students’ Satisfaction

Authors

  • Siti Norbaya Azizan Centre for Higher Education Research, Sunway University, Malaysia https://orcid.org/0000-0001-9434-3378
  • Angela Siew Hoong Lee School of Engineering and Technology, Sunway University https://orcid.org/0000-0003-3388-2372
  • Glenda Crosling Centre for Higher Education Research, Sunway University, Malaysia https://orcid.org/0000-0002-8431-3252
  • Graeme Atherton Centre for Higher Education Research, Sunway University, Malaysia
  • Benedict Valentine Arulanandam Victoria University Undergraduate Department,Sunway College https://orcid.org/0000-0002-9653-4183
  • Cheng Ean (Catherine) Lee Department of Communication,School of Arts,Sunway University https://orcid.org/0000-0003-2360-7369
  • Razwana Begum Abdul Rahim School of Humanities and Social Sciences, Singapore University of Social Sciences

DOI:

https://doi.org/10.3991/ijet.v17i03.24871

Keywords:

online learning, COVID-19, higher education, Task-Technology Fit, Unified Theory of Acceptance and Use of Technology,  behavioural intention, students' satisfaction, TTF, UTAUT, Information Technology

Abstract


This study of the COVID-19 online learning experiences of students in a Singaporean higher education institution (HEI) assesses the students’ ‘fit’ (ie, their satisfaction) with online learning, as gauged through the Information Technology (IT) models of Task-Technology Fit (TTF) and Unified Theory of Acceptance and Use of Technology (UTAUT). While current studies have found that curriculum, instructor and learner factors have impacted on students and online learning during COVID-19, it has been observed that there is insufficient understanding of factors that predict students’ online learning satisfaction [24]. This study thus contributes where there are few, if any studies that assess students’ online learning satisfaction through technological models. Furthermore, the study’s finding are that the students’ perception of, general attitude to, and intention to use the online learning shaped their satisfaction, thus pointing to the value of such technological models in understanding student learning at a deeper level. Students’ experiential comments from the study also form recommendations for effective online teaching practice which apply to Singapore, and broadly for higher education (HE) online learning design. Significantly, the information technology (IT) models are shown as valuable in assessing HE students’ online learning satisfaction.

Author Biographies

Siti Norbaya Azizan, Centre for Higher Education Research, Sunway University, Malaysia

Research Associate

Glenda Crosling, Centre for Higher Education Research, Sunway University, Malaysia

Head, Centre for Higher Education Research, Sunway University, Malaysia

Graeme Atherton, Centre for Higher Education Research, Sunway University, Malaysia

Adjunct Professor

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Published

2022-02-18

How to Cite

Azizan, S. N., Lee, A. S. H., Crosling, G., Atherton, G., Arulanandam, B. V., Lee, C. E. (Catherine), & Abdul Rahim, R. B. (2022). Online Learning and COVID-19 in Higher Education: The Value of IT Models in Assessing Students’ Satisfaction. International Journal of Emerging Technologies in Learning (iJET), 17(03), pp. 245–278. https://doi.org/10.3991/ijet.v17i03.24871

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Papers