Heuristic Evaluation of an Institutional E-learning System: A Nigerian Case

Abstract

Many African academic institutions have adopted the use of e-learning systems, since they enable students to learn at their own pace, time, and without restriction to the classroom. However, evidence of usability evaluation of e-learning systems in Africa is mostly lacking in the literature. This paper reports the experimental heuristic evaluation of the e-learning system of a Nigerian University. The objective is to demonstrate the application of expert-based usability evaluation techniques such as Heuristic evaluation for assessing the attributes of existing e-learning systems. The study revealed that while the e-learning systems has strong credentials in terms of support for Web 2.0 activities, good learning content and boasts of useful e-learning features, improvements are necessary in other areas such as interactive learning, assessment and feedback, and quality of learning content. The study adds to the body of extant knowledge in the area of usability evaluation of e-learning systems in African institutions.