Customer Journey Construction of the Indonesian Open-Education Resources Platform

Authors

  • Harry Budi Santoso Faculty of Computer Science Universitas Indonesia
  • Danan Arief Desprianto Faculty of Computer Science Universitas Indonesia
  • Isnaeni Nurrohmah Faculty of Computer Science Universitas Indonesia
  • Rahma Khairunisa Nursalamah Faculty of Computer Science Universitas Indonesia
  • Panca O. Hadi Putra Faculty of Computer Science Universitas Indonesia

DOI:

https://doi.org/10.3991/ijet.v14i24.12045

Keywords:

Online learning, massive open online course, customer journey

Abstract


Indonesia Open-Educational Resources (IOER) need an approach to design a massive open online course (MOOC) interaction to accommodate users’ needs and suggestions. The purpose of this research is to implement customer journey as an alternative approach for developing a MOOC’s interaction design. An online questionnaire, requirement gathering, prototyping, and contextual interview were used to support this research. As a result, there are three phases of customer journey consisting of planning, learning, and completion. In addition, a MOOC interaction design prototype was produced to depict the result.

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Published

2019-12-19

How to Cite

Santoso, H. B., Desprianto, D. A., Nurrohmah, I., Nursalamah, R. K., & Putra, P. O. H. (2019). Customer Journey Construction of the Indonesian Open-Education Resources Platform. International Journal of Emerging Technologies in Learning (iJET), 14(24), pp. 18–30. https://doi.org/10.3991/ijet.v14i24.12045

Issue

Vol. 14 No. 24 (2019)

Section

Papers