E-Learning Service Quality During COVID-19 Pandemic from Postgraduate Students’ Perspective in Jordan

Abstract

The study aimed to define E- Learning Service Quality from Postgraduate Students Perspective in Jordan during COVID-19 pandemic. To achieve the study purpose, the researcher used the descriptive methodology survey. The study instrument was built and it contained three domains and was applied on the study sample which consisted of (214) from Postgraduate Students (male &female). The study results indicated that the E- Learning Service Quality from Postgraduate Students Perspective in Jordan obtained an overall mean of (3.43) with a medium degree. However, on the secondary areas the level of student ranked first with mean of (3.68) which was high; in the second rank came the field of Student Environment with mean of (3.29) which was medium. In the last rank came the domain of educational course with an arithmetic mean of (3.27) which was medium. The results of the study indicated that there are no differences between the means of the E- Learning Service Quality from Postgraduate Students Perspective in Jordan referred to (Gender) for the student and educational course, but there are difference for educational environment refer to males. Also, the study indicated that there are no differences between the means of the E- Learning Service Quality from Postgraduate Students Perspective in Jordan refer to specialization. In the light of the study results, a number of recommendations were proposed.